MYSKINPEAU Shipping Policy

Last Updated: October 2, 2026

At MYSKINPEAU, we want your skincare experience to be simple and enjoyable from the moment you place your order until it arrives at your door.

Order Processing

Orders are processed after payment has been successfully received. Please allow time for your order to be prepared and fulfilled before it is shipped.

Shipping Time

Estimated delivery time is approximately 10–15 business days, depending on the shipping destination and fulfillment process.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs, incorrect shipping information, or other circumstances outside of MYSKINPEAU's control.

Tracking

When tracking information is available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after your order has shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has already been shipped and the address provided was incorrect, MYSKINPEAU may not be able to change or redirect the shipment. Additional shipping costs may apply if a replacement order is required.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier.

For additional assistance, contact us at [support@myskinpeau.com].

International Orders

International orders may be subject to customs fees, duties, taxes, or additional delays. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

For questions regarding your order or shipping, please contact:

MYSKINPEAU
Email: [support@myskinpeau.com]